Job Description

Salary: $55,000 - 65,000 per year Requirements:

• We require U.S. citizenship because of customer, contractual, regulatory, and access considerations tied to certain technologies, projects, facilities, and information in this role.
• We require the ability to reliably commute to our State College, Pennsylvania facility each business day.
• We require the ability to pass background screening and pre-employment drug testing.
• We require 3+ years of hands-on experience in desktop support, IT support, help desk, field support, or a similar technical support position.
• We require experience supporting Windows desktops and laptops in a business environment.
• We require experience troubleshooting computer hardware, software, printers, and common end-user technology issues.
• We require familiarity with Microsoft 365 applications and services.
• We require strong customer service, communication, organization, and documentation skills.
• We require the ability to work independently and balance multiple priorities.
• We prefer an associates or bachelors degree in Information Technology, Computer Science, or a related discipline.
• We prefer experience in manufacturing, engineering, laboratory, or other highly technical environments.
• We prefer experience with Active Directory, Microsoft Entra ID, Group Policy, Microsoft Intune, or similar endpoint management tools.
• We prefer experience with endpoint security, patch management, and vulnerability remediation.
• We prefer familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, and wireless networking.

• We provide day-to-day support for desktops, laptops, monitors, docking stations, printers, scanners, mobile devices, and other business technology.
• We troubleshoot hardware, software, operating system, connectivity, login, and application problems.
• We support Microsoft 365 tools and services, including Outlook, Teams, OneDrive, SharePoint, and Microsoft Office.
• We install, configure, deploy, and replace hardware and software.
• We assist with employee onboarding and offboarding.
• We support network printers, label printers, conference room technology, and related business systems.
• We maintain technology inventory, asset records, and technical documentation.
• We assist with workstation deployments, hardware refreshes, and equipment relocations.
• We help with endpoint security, patch management, antivirus upkeep, and vulnerability remediation.
• We support engineering, laboratory, testing, and manufacturing technology systems.
• We coordinate escalated support issues, cybersecurity efforts, infrastructure projects, and system changes with our managed services provider.
• We document support requests, resolutions, procedures, and recurring issues.

• Active Directory
• Embedded
• Hardware
• Support
• Microsoft 365
• Microsoft Intune
• Mobile
• Network
• Security
• SharePoint
• TCP/IP
• Windows
• Office 365

More:

We are RTD Embedded Technologies, a designer and manufacturer of rugged embedded computing solutions for industrial, transportation, aerospace, defense, research, and other mission-critical applications. Based in State College, Pennsylvania, we have been delivering innovative technology solutions for more than 40 years. This is a full-time, on-site role supporting employees across office, engineering, laboratory, manufacturing, and testing environments. The work involves hands-on technology support, equipment deployment, and occasional lifting of computer equipment, along with occasional regional travel of roughly 100 miles to support remote offices, home offices, and other business needs. We offer a competitive salary range of $55,000 to $65,000 annually, depending on experience, qualifications, and overall fit, plus a benefits package that includes health-related benefits, paid time off, retirement plan options, and additional benefits such as 401(k) matching, dental, health, life, and vision insurance. We value engineering excellence, quality, innovation, customer success, collaboration, continuous improvement, and attention to detail.

last updated 39 week of 2026

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